Wellness Hotel Babylon

We are staying in this hotel for 5 nights, came yesterday and when we came to our room there was so much noise from the road that is right under our windows. So sleeping in wellness hotel means you will hear the noise from cars each 1 minute, but the most disappointing thing for us was attitude of staff who works on guest reception, we asked them to help us and just to change the side of the room, but the men was shouted on me that he can not help and that he is tired, asked us to go to reception the next morning to speak with Kristina. Next morning we came to Kristina and kindly asked to change our room, but her negative attitude was even worse, she did not even try to help and told us that she can not do nothing (( We also had no wifi in room, but after they fixed it, thanks. But generally need to say that even if the hotel is nice and so many people make their best to feel guests comfortable, front desk needs to respect their guests, it is very important in any situation.

We love the pool area. We wish we discovered this when our son was a baby, he would have so much fun; moving forward, next time we come we will be coming again and discover more of wonderful Liberec.

Everything is perfect.Nice staff,beautiful hotel,parking in the hotel,beautiful spa.Good location.Evrything was better,than we accepted.Free acces to the ZOO and beautiful big spa with a lot of facilities.

To sum up - Standard hotel, excellent Fun Park, polished misery Luna Park, terrible service in the Nostalgia restaurant and poor quality of food everywhere. We came on a recommendation and also followed the extremely positive reviews, which turned out to be inaccurate. The hotel rooms are clean and adequate. Breakfast is sufficient, nothing surprising but enough. What I don't understand is that the hotel doesn't have any quality restaurant. The hotel's dining room, where buffet breakfast and dinner are served, does not have the capacity, but you won't wait long for a table. We did not try the buffet dinners. Instead, we dined 2 times at the Nostalgia restaurant, which I very strongly warn against!!! The first day we got raw pork neck. I don't know the reason the restaurant lists the weight of the meat if they don't follow this. Is this an invitation to the Czech Trade Inspectorate? However, on the first day at least we got food. The second day (Saturday 8pm), already on arrival it was clear that it was a bad choice, but you have no other one. The staff is young, inexperienced, unorganized, they don't know what they are doing. After an hour and a quarter after ordering the food, we found out that they don't even prepare this. We waited so long because it's standard, you wait 30 min for a beer. So just no dinner that day (which is great if you have kids). The waitress didn't even apologize. Fun park is new and great - the question is whether it's enough for the whole stay. Luna park - Old, discarded machines, of which one in three works. Aquapark - suffers from a classic defect of Czech pools, it's really cold there. I guess it wasn't always like that, because I've heard locals talking about how it used to be much warmer there (the price of energy is going up, so they're obviously starting to save money). We've tried it, we're not going back.

As always great experience, rooms have plenty of space, good quality of furniture, cleaned orooerly everyday. Staff is always happy to help and assist, especially around restaurant, our son is celiac and has limited choise of food. There is always food to choose for him. Great is a laser show in the pool